Claims Analyst & Return Of Merchandise

AFTER-SALES SERVICE AND RETURNS ANALYST 
WHAT ARE WE LOOKING FOR? SOMEONE WHO IS GOOD WITH PEOPLE AND RIGOROUS IN APPLYING THE RULES
And someone who enjoys working in a team with a high level of communication.

Reporting to the After-Sales Service Manager, the incumbent receives, analyzes and ensures reimbursement of claims related to merchandise complaints. The incumbent must provide return merchandise authorizations in accordance with established policies.
Beaulieu Canada, a division of a major international company, is a leading manufacturer and distributor of floor coverings in North America. For over 65 years, we have been developing, manufacturing and selling quality products such as carpet, sheet vinyl, laminate and engineered wood, among others.
We offer an enviable working environment as well as numerous benefits and career opportunities. Come and connect with your future today!
 

THE MANDATE

▶ Process return merchandise requests from customers or sales representatives in accordance with established policies and procedures. 
▶ Ensure collection of all data required to process merchandise returns
▶ Communicate with sales representatives for follow-up and resolution of cases 
▶ Write communications to explain decisions 
▶ Respond to carrier requests and provide certain merchandise follow-ups for customers or representatives. 
▶ Validate daily credit amounts, inspection documents and file data in the system 

AND NOT FORGETTING:
▶ Perform all other related tasks
 

THE PERFECT CANDIDATE

▶ Holds a degree in administration or related field
▶ Has experience in claims and returns management, preferably in a manufacturing environment
▶ Is bilingual (French - English), oral and written
▶ Has a good sense of analysis and priorities
▶ Has excellent communication skills 
▶ Is able to work in an environment where the speed of information and action is high
▶ Particularly enjoys working as part of a team