A New Challenge?

B.I.G is a dynamic and innovative textile company dedicated to delivering exceptional products to our customers. As a leader in our field, we value customer relationships highly and strive to provide the best service. We are currently looking for a passionate and driven individual to join our team as an Internal Sales Coordinator.

Role and Responsibilities:

As an Internal Sales Coordinator, you play a crucial role in nurturing and enhancing our relationships with key customers.

An overview of your responsibilities:

• Providing professional support and service to our customers and Sales Managers.
• Processing and following up on customer orders from A to Z, in your market segments and regions.
• Working closely with colleagues from other departments such as Supply Chain, Production Planning, Quality and Finance to ensure seamless delivery of products/services and exceed customer expectations.
• Building strong, long-lasting relationships with assigned key accounts and maintaining them.
• Proactively identifying and solving problems to ensure customer satisfaction and retention.
• Informing customers about our products and services.
• Proactively contributing to the development and monitoring of forecasts.
• Supporting in reporting Sales KPIs and preparing management meetings.
• Being alert to inefficiencies in the order/customer service process and contributing ideas for continuous improvement.
• Gradually taking on the role of Internal Sales where you independently manage a customer portfolio and manage/assign new leads.

Qualifications:

• Excellent communication skills, both verbal and written.
• Fluent in Dutch and English; knowledge of other languages ​​is a plus.
• Experience in key account management and customer service.
• Strong interpersonal skills and the ability to build relationships and trust with customers.
• Problem-solving and critical thinking skills.
• Familiarity with SAP and a CRM package (Salesforce) or eager to quickly learn.
• Ability to work well in a team.

Offer

• Attractive salary package with numerous fringe benefits (including bike leasing).
• Flexible work schedule and possibility of home office.
• Learning environment in which we are happy to further develop you.
• Lastly, you can enjoy 35 vacation days.

Contact
Greet Vanthournout (HR)

Greet.Vanthournout@bintg.com
+32 497 21 40 97